FAQ
Common Questions
Answers to what people usually ask before their first session: fees, cancellations, confidentiality and how online sessions work. Anything else, just get in touch.
How do sessions work?
All sessions are currently held online over Zoom. When you book, you’ll receive a confirmation email with your private Zoom link. Just click it at your appointment time. Sessions are available in English and Farsi.
What happens in the free consultation?
The free 30-minute consultation is a relaxed conversation to get to know each other. You can share what brings you to therapy, ask anything you like, and get a feel for whether we’re a good fit. There’s no obligation to continue.
What are your fees?
Individual and parenting sessions (50 minutes) are $150. Couples sessions (80 minutes) and family sessions (90 minutes) are $200. The initial consultation is free.
How do I pay, and can I claim it through insurance?
Payment is by e-transfer. A receipt is provided after each session, which you can submit to your insurance provider if your extended health plan covers counselling. Coverage varies by plan, so check your plan’s details first.
What is your cancellation policy?
Life happens. You can reschedule or cancel free of charge with at least 24 hours notice. Cancellations within 24 hours of the session carry a $50 fee, and same-day cancellations or missed sessions are charged the full session fee.
Is what I share confidential?
Yes. What you share in session stays between us, within the limits required by law (such as risk of serious harm to yourself or others, or a court order). Confidentiality and its limits are explained fully before we begin working together.
Do you offer in-person sessions?
Sessions are currently online only. In-person sessions are planned for the future. If you’d prefer in-person, feel free to reach out and I’ll let you know when it becomes available.
Still have questions?
Book a free 30-minute consultation, or reach out with anything else.